Privacy Policy
At CloudCity Center we respect your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, store, and protect your data when you visit our website, use our services, or communicate with us.
1. Information We Collect
We collect the following categories of information:
- Personal Data: Name, email address, phone number, billing address, payment details.
- Technical Data: IP address, browser type, operating system, device identifiers.
- Service Usage Data: Account activity, services provisioned, configurations, server logs.
- Support Data: Communications via email, chat, or support tickets.
2. How We Use Your Data
Your data is processed to:
- Provide, manage, and improve our hosting, server rental, VPN, and security services.
- Process orders, invoices, and payments securely.
- Deliver technical and customer support.
- Monitor infrastructure performance and ensure uptime.
- Enhance network security, detect and prevent fraud or unauthorized access.
- Send service-related communications and important notifications.
- Comply with legal obligations under applicable laws, including GDPR.
3. Data Protection and Security
We implement industry-standard measures to protect your information:
- Advanced firewalls, DDoS mitigation systems, and intrusion detection.
- Encryption of data in transit via VPN tunnels and SSL/TLS protocols.
- Access controls and authentication mechanisms.
- Regular security audits, software updates, and vulnerability scans.
4. Sharing of Information
We do not sell your personal data. We only share it when necessary to:
- Provide services via trusted partners (payment processors, infrastructure providers).
- Comply with legal requirements or respond to lawful requests from authorities.
- Protect our rights, safety, and the security of our users and systems.
5. Cookies and Tracking
We use cookies and similar technologies to:
- Ensure website functionality.
- Analyze traffic and improve user experience.
- Remember preferences and settings.
You may disable cookies in your browser settings; however, some features of our site may not function properly.
6. Log Files and Monitoring
Our systems automatically collect and store certain information in server log files. This includes IP addresses, browser types, referring/exit pages, and timestamps. We use this information for:
- Security monitoring and intrusion detection.
- Network performance analysis.
- Identifying and resolving technical issues.
7. Data Retention
We retain personal data only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. When data is no longer needed, we securely delete or anonymize it.
8. Your Rights
You have the right to:
- Access a copy of the personal data we hold about you.
- Request corrections or deletion of your data.
- Object to processing or request restriction of processing.
- Withdraw consent at any time (where applicable).
- Lodge a complaint with a relevant data protection authority.
9. Contact
If you have any questions or concerns regarding this Privacy Policy or your data, please contact us at: